Services
SMMEs Virtual Reception
When you’re not available clients don’t want your hear your voicemail,
they want to speak with someone who can assist them with their query.
Answering every call is important for the business to generate revenue,
but small business owners seldom have the time.
With Telumac call handling services for small business owners,
you can avoid all these frustrations and headaches without sacrificing
the quality of customer service. Instead of attempting to handle all of
your calls on your own, our highly trained representatives will handle
them for you, answering in the name of your business and assisting callers
as per your instructions. Telumac call handling facility will help you have
additional time to focus on what you do best.
Telemarketing
Are you frustrated because your sales team is failing to meet its monthly sales targets? At Telumac, we believe that for you to increase your sales revenue, you must have strong competencies in generating quality leads that are easily convertible, let alone you must have strong competencies in marketing and making sales calls. Because we have been in the in the industry for so many years, we have mastered the skills of generating quality leads that results in high conversions. Over the years, we have assisted a multitude of companies across South Africa and from different industries to achieve their sales goals. We take our time to research and understand your customers’ needs and then exploit our expertise to target existing customer databases to promote, sell, cross sell and or upsell your products on your behalf.
Setting of Appointments
Are your sales consultants dubbed jacks of all trades?
Why not concentrates on more important tasks, manage your time effectively and let us do the hard
part for you? Through our team of highly trained representatives we will work tirelessly to help
you increase your monthly sales volumes through cold calling and lead generation.
We schedule and set qualified appointments for you to meet up with your potential customers
and dealers; this involves identifying prospects, giving them a brief description of your products
or services and then set up an appointment for one of your sales professionals to
personally meet and “just” finalise the sale. Our main goal is ensuring you achieve the best out of
your business by focusing on what you understand and avoiding unnecessary burden from tasks which
you are not trained for.
Survey and Retention Service
Did you know that the business environment which you are operate from has changed? It’s not business as usual anymore, for you to survive you must be able to retain your existing customers because it’s now difficult and expensive to acquire new customers. Our tailor made market research on customer satisfaction and competitor analysis will help you gain insight on your customers’ needs and make strategic decisions. Through our highly trained personnel we make personal contacts with consumers so as to uncover the best-quality information. We can administer your surveys, design bespoke solutions to capture, collate and give your expert feedback that will help you adapt to new market conditions.
Customer Service
If you are looking for professional call center agents who will answer incoming calls professionally, then Telumac is the right and best service provider for you. Our trained agents will professionally answer your incoming calls as per your specific instructions and ensure the best service is provided. We believe Telumac is not just a call center, but instead forms the integral part of your business. Your staff may not be available to answer every call, even during office hours and thereby forcing your valuable customers to wait or try again later. You don’t want to frustrate your customers and lose them to a competitor, consider additional customer service representatives from Telumac. We know how important your customers are to your business.
Order Taking
Outsourcing order taking services to Telumac will allow you to streamline your product sales and ensures your company focuses on advertising the product and building the brand for your business. Our highly trained order taking representatives will take time to meticulously understand your product range and business in general so as to ensure that your customers are given fully satisfying product information. Telumac representatives will update themselves as and when required with information relating to newly added features or products offered by you.
Business Start Ups
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